Known issues in Teams Rooms and devices - Microsoft Teams (2024)

FAQs

How do I resolve Microsoft Teams issue? ›

Problems in the last 24 hours

When the number of reports exceeds the baseline, represented by the red line, an outage is determined. At the moment, we haven't detected any problems at Microsoft Teams. Are you experiencing issues or an outage?

Clear Teams cache in Windows

Open the Run dialog box by pressing the Windows logo key +R. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK. Delete all files and folders in the %appdata%\Microsoft\Teams directory. Restart Teams.

Microsoft Teams is primarily used for collaboration, while Microsoft Teams Room is designed for video conferencing. Microsoft Teams can be used by individuals and teams to share files, collaborate on documents, and communicate with one another in real-time.

Microsoft will officially kill its legacy free Teams app for business, Teams Free (classic), on April 12, with all chats, files and other data lost unless you switch to a paid version.

Why is my Teams audio breaking up? It can be very annoying when audio breaks up during a call. Common culprits in this scenario are a poor or unstable internet connection or failing audio drivers. The first step is to check your internet connection.

One way to empty the Teams cache is to go to the [user]\%appdata%\Microsoft\teams folder in Windows Explorer and delete the contents in eight of the subfolders. (You need to quit Teams before doing this.) These are the subfolders you need to empty: cache.

What this does is remove everything that Microsoft Teams stores locally on your PC, just like clearing a cache on a web browser. Your chat files are in OneDrive, so they aren't affected. Teams files are in Sharepoint, so they'll be just fine too.

If the cache becomes outdated or corrupted, the software may function slower and take up more space on your system. It is safe to delete cache files. When you clear the Teams cache, Teams will be forced to redownload fresh files. You won't lose any chat history because these are stored online in Office 365.

You won't lose any user data by clearing the Cache. Restarting Teams after you remove the Cache might take longer than usual because the Teams cache files have to be rebuilt.

What is the benefit of a Teams room? ›

Bridge the gap between people working remotely and those in the office with a team meeting room solution that allows everyone to be seen, be heard, and fully participate from anywhere.

Microsoft Teams Rooms can provide enhanced video conferencing capabilities to virtually any space and all the tools you need to collaborate and share knowledge efficiently. You can start meetings with one-touch joining options, instantly project a display to a room, and share content with remote participants.

Check your browser settings and update your browser to the latest version. Restart the browser and reload Microsoft Teams again.

In the past, Microsoft Teams was a separate installation from Microsoft 365 Apps. But starting with Version 1902, Teams is included as part of new installations of Microsoft 365 Apps. If Teams is already installed on the device, no changes are made to that installation of Teams.

Open the Run dialog box by pressing the Windows logo key +R. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK. Delete all files and folders in the %appdata%\Microsoft\Teams directory. Restart Teams.

Turn off any custom or background blur in case it's interfering with the connection. Close any unused applications currently running on the same device as Teams. Check your device meets the minimum specifications outlined by Microsoft. Relaunch Microsoft Teams.

Teams has a caching scheme that is designed for capacity and performance optimization. The Teams service caches general user information for up to three days. The Teams client also caches general user information locally. Some data, such as display name and telephone number, can be cached up to 28 days in the client.

The WatchDog window shows when the next WatchDog check is scheduled. During a WatchDog check, TeamTime will check both the Absenteeism Schedules to verify the minimum number of employees at a job and the PS Schedules to verify the scheduled employee has checked in to the job.

To restart Teams on Windows, look for the Teams icon (a small purple and white icon of two people and a T) in the taskbar in the lower-right of your screen — you may need to click a little arrow to expand the taskbar. Once the icon is located, right-click it and select Quit.

Should you avoid clearing your cache? ›

Clearing your cache and cookies from time to time is good “tech hygiene,” and it can help you troubleshoot when your device is running slowly or you're having trouble with an app.

Tip: Clearing the cache simply clears temporary files. It won't erase login credentials, downloaded files, or custom settings.

After you clear cache and cookies: Some settings on sites get deleted. For example, if you were signed in, you'll need to sign in again. Some sites can seem slower because content, like images, needs to load again.

By periodically clearing the cache, you can remove harmful viruses and malware before they cause too much damage to your device.

Tech giant Microsoft has rolled out a new feature for Teams that can automatically delete recording files stored in OneDrive or SharePoint after a pre-set period of time.

With Teams Premium, you get the additional features like live events, more storage, and integrated apps and services, while Teams Standard offers a more basic set of capabilities. By understanding the differences between the two versions, you can make an informed decision about which one is right for you.

Intelligent audio and video: To help everyone be seen and heard, we combine high-quality audio and video from Microsoft Teams-certified devices with video layout options like front row, noise suppression, and bandwidth optimization.

To see roles, in the left navigation of the Microsoft Teams Rooms Pro Management portal, go to Roles, and then select any of the roles to see the role's properties, permissions, and assignments. Permissions: Lists features and level of permissions to which the role has access.

What is Teams rooms Basic? ›

The Teams Rooms Basic license includes scheduling, joining meetings, content sharing, and collaborative white boarding, as well as basic security and management capabilities out-of-the-box. A Teams Rooms Basic license can be used to license a single certified Teams Rooms system in a room.

Owner and member are the two user roles within Microsoft Teams. The user who creates a new team is granted owner status by default. Owners and members have different types of permissions and capabilities when interacting with a team and its channels.

Team Dashboard™ gives you two main readouts – a measurement of productivity change over time (examples follow) and a measurement of the exact impact of productivity change on your specific organizational performance indicators (one example follows).

You may need to reboot Teams manually to force a refresh. Solution 1: Find the Microsoft Teams icon on our taskbar, then right click and chose Quit. This forces the Teams app to restart, and you should be able to view your messages again.

If you're having sync issues in Teams, a banner appears at the top of the app containing a Refresh link. Click the link to restart your app; you should be fully synced once everything is up and running again.

Internet connectivity is a common cause of Microsoft Teams issues. If you're getting an error message saying, “Microsoft Teams ran into a problem reconnecting”, open Microsoft Teams Settings on the Windows control panel and navigate to the Network & Internet menu.

Go to File Explorer, and (Windows 10) type in appdata\Microsoft\teams and remove all the content.

Does my Microsoft Teams need updating? ›

The desktop app automatically updates (so you don't have to). If you want, you can still check for available updates by selecting the Settings and more menu next to your profile picture at the top right of Teams, and then selecting Check for updates. The web app is always up to date.

The desktop client updates itself automatically. Teams checks for updates every few hours behind the scenes, downloads it, and then waits for the computer to be idle before silently installing the update. Users can also manually download updates by selecting Check for updates in the ...

The refresh button is only visible on iOS. If you do not see the refresh button on your app, you maybe using an older version of the app. In this case, simply restart the app on your iPhone / iPad. Android users: the app refreshes automatically once you close and restart it.

The most likely cause of this issue is that no microphone is detected or configured in Microsoft Teams. Teams itself will detect this and disconnect your call after 29 seconds.

Please note that whenever your computer is on sleep mode, it is normal that your teams will detect that you're offline. In this case, you'll have to make sure that your computer does not automatically go to sleep mode when locked or idle.