Teams freezing and slow to respond - Microsoft Q&A (2024)

FAQs

Teams freezing and slow to respond - Microsoft Q&A? ›

Please try to clear the Teams cache and try again, follow the steps here: If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit. Open the Run dialog box by pressing the Windows logo key +R. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Whenever the switch happens, the screen will freeze on the last image before the screen was switched to another user. The sound works still but the screen will stay frozen on that last image of the users screen. The only fix is to end Teams via task manager and it restarts the app and adds back to the call.

The cache for the New Teams UWP app is located at C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe You can clear the cache by deleting this folder with Teams UWP closed.

Q&A allows presenters, organizers, and co-organizers to take questions from attendees and answer them in real time. This feature is best suited for large, structured meetings and events– like town halls, webinars, all hands, and trainings. The Q&A policy is a per-organizer setting.

In my experience, updating your graphics card driver, disabling your antivirus or firewall, also checking for updates, and using the web version of Teams do fix this problem.

Make sure that you are using the latest version of the Teams desktop app. Go to the Teams website and download the latest version if necessary. To update Microsoft Teams: https://support.microsoft.com/en-us/office/upda...

Deleting your Microsoft Teams cache is perfectly safe. It only removes temporary information from Teams, not any essential files or features you might need. Usually, after you delete your cache, your Teams system will sync any historical data to your app again automatically.

If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.

Similar to clearing your cookies, deleting your browser cache improves your speed and performance. While the purpose of a cache is to make loading pages faster, over time it usually saves pages that you never even visit.

Why is my Teams lagging so much? ›

Cause. Teams isn't detecting motion quickly enough. By default, the frame rate for screen sharing in Teams is set to the low motion option. This is because commonly shared content, such as an Excel worksheet or Word document, is static.

If your computer is running a lot of applications, you may experience issues with sound quality, like lagging or cutting out. If this happens, closing other applications can help. If you have lots of externals/pheriperal devices connected to your PC please try and disconnect them to see if it gets better.

Open or close the Q&A

in the meeting controls. The toggle in the pane will show that the Q&A is open for questions. To prevent attendees from entering questions, select the toggle.

Go to your meeting invite and select Edit > Add a tab (+). Search for the Q&A app or select it if it's already available, and then select Add. Choose webinar settings to give attendees specific permissions. Select Moderate attendee conversations to let organizers decide which questions to publish to the Q&A feed.

Q&A content is stored in the Microsoft Purview compliance portal which stored as Viva Engage messages and accessed through eDiscovery. These messages are stored in Viva Engage and ingested for eDiscovery.

Try the built-in app repair feature

Click Start > Settings > Apps > Apps & features and search for Microsoft Teams. Select Microsoft Teams (or click the three dots next to it) and choose “Advanced options." Scroll down to the “Reset” section and click “Repair." A checkmark will appear once Windows has repaired the app.

Solution 1: Open Microsoft Teams icon from your taskbar, then right click and chose Quit. This forces the Teams app to restart, and you should be able to view your messages again.