Clear Teams cache - Microsoft Teams (2024)

Article
12/06/2023
Applies to:
Classic Microsoft Teams, New Microsoft Teams

If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.

Note

Clear the cache in Teams for Windows

Classic Teams

If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key +R.
In the Run dialog box, enter the following path, and then select OK:
```
%appdata%\Microsoft\Teams
```
Delete all files and folders in the directory.
Restart Teams.

New Teams

Method 1: Reset the app

Note

When you reset the Teams app, the app data will be deleted. This includes any personalization settings that you might have configured.

Type settings in the search box, and then select the Settings app from the results.
Select Apps > Installed apps, and then type Microsoft Teams in the search box.
Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
In the Reset section, select Reset.
Restart Teams.

Method 2: Delete the files

If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key +R.
In the Run dialog box, enter the following path, and then select OK.
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```
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
```
Delete all files and folders in the directory.
Restart Teams.

Clear the cache in Teams for macOS

Classic Teams

If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

Enter the following command, and then press Return:

rm -r ~/Library/Application\ Support/Microsoft/Teams

Restart Teams.

New Teams

If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.

Enter the following commands, and press Return after each command:

rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teamsrm -rf ~/Library/Containers/com.microsoft.teams2

Restart Teams.

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Clear Teams cache - Microsoft Teams (2024)

FAQs

How do I clear cache in Microsoft Teams? ›

Clear the cache in Teams for Windows

If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit. Open the Run dialog box by pressing the Windows logo key +R. Delete all files and folders in the directory.

View Details ›

Where is the Teams cache located? ›

Delete Content Manually from Subfolders in Classic Teams

One way to empty the Teams cache is to go to the [user]\%appdata%\Microsoft\teams folder in Windows Explorer and delete the contents in eight of the subfolders. (You need to quit Teams before doing this.) These are the subfolders you need to empty: cache.

See Details ›

How do I clear my Microsoft cache? ›

To clear your browser cache and cookies in Microsoft Edge, go to Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del. You can also type "edge://settings/clearbrowserdata" in your address bar to access this function. Clear your browsing history, cookies, and cached images and files in minutes.

Discover More Details ›

How long does Teams cache last? ›

Classic Teams has a caching scheme that's designed for capacity and performance optimization. The Teams service caches general user information for up to three days.

Find Out More ›

What does clearing cache do? ›

Clearing your cache can reclaim precious storage space on your phone and resolve technical issues such as app slowdowns.

Discover More Details ›

How do you troubleshoot Microsoft Teams? ›

If you're using Teams as a desktop app or on a mobile device, try navigating to teams.microsoft.com and accessing Teams on the web app. Restart Teams If you're using Teams on a desktop or mobile device, close your Teams app and then re-open it. If you're on the web, reload the webpage.

Find Out More ›

How do I clear Microsoft Teams cache on Mac? ›

macOS (Classic Teams)

Fully close Microsoft Teams. ...
Open Finder, then click Go and select Go to Folder…
Copy and paste the following into the Go to Folder box, then click Go: ~/Library/Application Support/Microsoft Copy.
Right- or control-click the Teams folder and click Move to Trash.

More items...

Find Out More ›

Where are Teams crash logs stored? ›

Log collection

Windows: %appdata%\Microsoft\Teams\
Mac: ~/Library/Application Support/Microsoft/Teams/
Linux: ~/.config/Microsoft/Microsoft Teams/

Aug 14, 2023

Get More Info ›

How do I clear cache in Windows 11? ›

Here's how to clear the cache in Windows 11:

Open Settings from the Start menu or by pressing Win+i. Then, go to System > Storage.
Select Temporary files.
Select each content type you want to remove. ...
Select Remove files.
Select Continue to start the deletion process.

Nov 20, 2023

Find Out More ›

Can I clear cache memory? ›

Clearing the cache on your Android phone can improve performance, fix app problems, and free up storage space. Cache is a temporary storage space that apps use to store data they need to access quickly. To clear the cache, go to Settings > Apps > select the app > Storage > Clear Cache.

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How do I clear the cache on my Teams Mobile App? ›

To do this, go to Settings > Apps > Teams > Storage > Clear cache and Clear data. Then restart the device and Teams.

How do I clear the cache on my laptop? ›

To clear the cache on a Microsoft computer, you have to go to the settings menu on your favorite browser – Edge, Internet Explorer, or Chrome. Then, search for the “Clear Browsing History” or “Clear Cache” option, click it – and you're done!

Learn More ›

Can my employer see deleted Teams messages? ›

Your employer, if you mean the admins at your company, can see the messages you erased from Teams chat. In Teams, a message that you delete disappears from both your view and the view of other conversation participants.

How do you force refresh Teams? ›

On Windows, navigate to your Taskbar and look for the Microsoft Teams icon. Right-click the icon and choose Quit. This will force the Teams app to quit. When it restarts, you should see your latest messages again.

Where is the cache for the new Teams app? ›

The cache for the New Teams UWP app is located at C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe You can clear the cache by deleting this folder with Teams UWP closed. Please replace user.name with the actual username of the account on the computer where you want to clear the cache.

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