Voice for Teams: Calls drop after being connected for 29 seconds (2024)

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Symptom Applies To Cause Resolution
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Symptom

When making or receiving a call in Microsoft Teams, the answeredcall remainsconnected for 29 seconds, and then disconnects.

See Also
WatchDogWhat Is Cached Data, and Should You Keep It or Clear It?Warning: Microsoft Teams Free (classic) retires in 2 monthsUpdate Microsoft Teams - Microsoft Support

Applies To

  • 8x8 Voice for Microsoft Teams
  • Microsoft Teams

Cause

The most likely cause of this issue is that no microphone is detected or configured in MicrosoftTeams. Teams itself will detect this and disconnect your call after 29 seconds.

Voice for Teams: Calls drop after being connected for 29 seconds (1)

See Also
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Resolution

Adetected microphone should appear in Microsoft Teams in Settings > Devices > Microphone.

If you have a microphone or device with one attached to your PC andNone is listed in the Microphone section, you will need troubleshoot this issue either with your microphone, audio headset, or the PC it is connected to.

Voice for Teams: Calls drop after being connected for 29 seconds (2) NOTE: This issue can also appear in the case of a Teams client installed into a virtual environmentwhere no microphone has been configured.
Voice for Teams: Calls drop after being connected for 29 seconds (2024)
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