Plan SIP Gateway - Microsoft Teams (2024)

Table of Contents
In this article Benefits of SIP Gateway Requirements to use SIP Gateway Hardware, software, and licenses Compatible devices FAQs
  • Article
  • Applies to:
    Microsoft Teams

SIP Gateway lets your organization use any compatible SIP device with Microsoft Teams to preserve your investments in SIP devices. Now you can sign-in to Teams with your corporate credentials and make and receive calls with a compatible SIP device. Compatible devices can be Skype for Business IP phones with standard SIP firmware, Cisco IP phones with multiplatform SIP firmware, or SIP devices from vendors such as Poly, Yealink, and AudioCodes. To find out how to configure your SIP devices for SIP Gateway, see Configure SIP Gateway.

Benefits of SIP Gateway

A SIP gateway lets compatible SIP devices connect seamlessly to Teams for calling features and lets them do the following:

  • Make calls: SIP device users can make calls to the Public Switched Telephone Network (PSTN), to other SIP devices, and to Teams and Skype for Business users. SIP device users can only call users who have phone numbers.
  • Receive calls: SIP device users can receive a call from the PSTN, from other Teams or Skype for Business users who have SIP devices, and from Teams and Skype for Business applications. The SIP device acts as a Teams endpoint. Inbound calls will be received on the user's SIP device.
  • Multiple simultaneous calls: A SIP device user in a call can put the call on hold to make or receive other calls. A SIP device user can also conference two calls.
  • Hold/Resume and Mute/Unmute: A SIP device user can hold and resume or mute and unmute a call by using the features for those actions on the device.
  • Voicemail: SIP device users can listen to electronically stored voice messages that callers leave for them.
  • Message waiting indicator: SIP device users can receive notifications that alert them when they have new voicemail messages.
  • Sign-in and sign-out: SIP devices users can sign in and sign out of Teams on the device.
  • Dual-tone multi-frequency: SIP device users can press number keys to provide input during interactive voice response calls.
  • Teams meetings: A user's SIP device can join Teams meetings by dialing into the meeting using a phone number. A meeting participant can add an internal and external guest to a meeting by dialing out to user's phone number or can add them by using the 'Request to Join' button.
  • Call transfers: SIP device users can transfer calls. SIP Gateway supports both blind and consultative transfers.
  • Local call forwarding: A user can set forwarding rules (always, on timeout, and busy) for the device. If the device is connected to the SIP Gateway, then the call will be sent to the calls endpoint based on the rule that the user has set. To make local call forwarding work, the admin must set the AllowCallRedirect attribute in Set-CsTeamsCallingPolicy to Enabled.
  • Off board stale devices: A SIP gateway supports auto offboarding of stale devices provisioned for a tenant. Paired (signed-in) devices will be off boarded if not connected for 30 days, and unpaired (signed-out) devices after 14 days. A device that has been off boarded can be onboarded again after a factory reset.
  • Set DND from SIP devices: You can use your SIP device for setting and fetching your Teams Do Not Disturb (DND) status. To set the DND status for your Teams account from your SIP device, dial the feature code *30* on the SIP device. To reset your Teams DND status, dial *31* from the SIP device. Dialing *31* clears the user-configured presence status, in this case DND.
  • Call Queues and voice apps support: Customers can use SIP devices as call queue agents with some restrictions, for instance, SIP Gateway doesn't publish presence for devices hence presence based routing isn't supported.

Requirements to use SIP Gateway

Teams users must have a phone number with PSTN calling enabled to use SIP Gateway.

Note

SIP Gateway is now available for government community cloud (GCC) environment. It isn't yet available for GCC High and DoD.

Note

SIP Gateway Feature Codes:DND -*30* (Set DND From SIP Device)*31* (Reset Teams DND Status from SIP Device)Call Forwarding - (https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e)*32* - Reset Call Forwarding Status*33* (Set "Call Forwarded To" Number)*34* (Set "Forward on Timeout")*35* (Setup Simultaneous Ring)Device Validation -*55* - OTP validation from devices provisioned through Teams Admin CenterVoicemail -*99* - Check voicemail

See Also
What Is a SIP Server and How Does It Benefit Businesses? | YeastarMicrosoft Teams SIP Gateway - eGroup Enabling TechnologiesStep-by-Step Guide: Connecting Analog devices with the Microsoft Teams SIP GatewayAll About SIP Proxy: What is a SIP Server? | TelNet Worldwide

Hardware, software, and licenses

If you have a 3PIP or SIP device, you must have the following:

  • Microsoft Teams
  • Skype for Business Online (Plan 2)
    • Skype for Business Online (Plan 2) isn't a standalone license that can be purchased.
  • Microsoft Phone System
  • PSTN Connectivity

Compatible devices

VendorModelMinimum firmware versionApproved firmware versionRemarksLinks
CiscoDevices running enterprise firmware must be converted to multiplatform firmware. Read the guide at the right to learn how.Cisco firmware conversion guide
8832111.3.5MPP12-0-1MPP
6821111.1.1MPP12-0-1MPP
6841111.1.1MPP12-0-1MPP
6851111.1.1MPP12-0-1MPP
6861111.1.1MPP12-0-1MPP
6871111.1.1MPP12-0-1MPP
7811111.1.1MPP12-0-1MPP
7821111.1.1MPP12-0-1MPP
7841111.1.1MPP12-0-1MPP
7861111.1.1MPP12-0-1MPP
8811111.1.1MPP12-0-1MPP
8841111.1.1MPP12-0-1MPP
8845111.1.1MPP12-0-1MPP
8851111.1.1MPP12-0-1MPP
8861111.1.1MPP12-0-1MPP
8865111.1.1MPP12-0-1MPP
ATA191-MPP11.2.2MPP11-2-2MPP0101-013
ATA192-MPP11.2.2MPP11-2-2MPP0101-013
PolyThe device will auto reboot and install the selected firmware.
Trio 85005.9.5.31827.2.2.1094
Trio 88005.9.5.31827.2.2.1094
VVX15015.9.56.4.3.5814
VVX20115.9.56.4.3.5814
VVX25015.9.56.4.3.5814
VVX3005.9.55.9.7.3480
VVX30115.9.56.4.3.5814
VVX3105.9.55.9.7.3480
VVX31115.9.56.4.3.5814
VVX35015.9.56.4.3.5814
VVX4005.9.55.9.7.3480
VVX40115.9.56.4.3.5814
VVX4105.9.55.9.7.3480
VVX41115.9.56.4.3.5814
VVX45015.9.56.4.3.5814
VVX5005.9.55.9.7.3480
VVX50115.9.56.4.3.5814
VVX6005.9.55.9.7.3480
VVX60115.9.56.4.3.5814
Rove B18.0.5.00028.0.5.0002
Rove B28.0.5.00028.0.5.0002
Rove B48.0.5.00028.0.5.0002
Rove 208.0.5.00038.0.5.0003
Rove 308.0.5.00028.0.5.0002
Rove 408.0.5.00028.0.5.0002
Edge E10018.1.0.127748.1.0.12774
Edge E22018.1.0.127748.1.0.12774
Edge E30018.1.0.127748.1.0.12774
Edge E32018.1.0.127748.1.0.12774
Edge E35018.1.0.127748.1.0.12774
Edge E40018.1.0.127748.1.0.12774
Edge E45018.1.0.127748.1.0.12774
Edge E50018.1.0.127748.1.0.12774
Edge E55018.1.0.127748.1.0.12774
ATA 4004.0.1.64804.0.1.6480Poly ATA 400 Series Configuration Guide
ATA 4024.0.1.64804.0.1.6480
OBi 3003.2.4.84413.2.5.8732
OBi 3023.2.4.84413.2.5.8732
YealinkYealink support
T21P8334.72.0.75
T21P_E28352.84.0.125
T23G8344.84.0.140
T27G18369.86.0.15
T29G8346.83.0.130
T30183124.86.0.40
T30P183124.86.0.40
T31G183124.86.0.40
T31P183124.86.0.40
T33G183124.86.0.40
T40G8376.84.0.125
T40P8354.84.0.125
T41P8336.83.0.120
T41S18366.86.5.1
T42G8329.83.0.130
T42S18366.86.5.1
T42U183108.86.5.1
T43U183108.86.5.1
T46G8328.83.0.130
T46S18366.86.5.1
T46U183108.86.5.1
T48G8335.83.0.130
T48S18366.86.5.1
T48U183108.86.5.1
T5318396.86.5.1
T53W18396.86.5.1
T54W18396.86.5.1
T57W18396.86.5.1
W56H61.85.0.56
W73H116.85.0.38
W59R115.85.0.56
W70B NOAM146.85.5.4
W70B EMEA146.85.5.2
W70B APAC146.85.5.3
W80 NOAM130.85.5.5
W80 EMEA130.85.5.6
W80 APAC130.85.5.4
W90 NOAM130.85.5.5
W90 EMEA130.85.5.6
W90 APAC130.85.5.4
AudioCodesSome AudioCodes SIP devices need a provisioning URL setting. Download and install upgrade files for the affected AudioCodes devices at the right.Downloadable files for affected devices at AudioCodes
40512.2.82.2.16.600
405HD13.2.12.2.16.600
405HDG13.2.12.2.16.600
420HD13.2.12.2.16.600
420HDG13.2.12.2.16.600
430HD13.2.12.2.16.600
430HDG13.2.12.2.16.600
440HD13.2.12.2.16.600
445HD13.2.13.4.6.717
445HDG13.2.13.4.6.717
450HD13.2.13.4.6.717
C450HD13.2.13.4.6.717
445HD13.2.13.4.6.717
RX5013.2.13.4.6.717
MP1126.60A.367.0016.60A.367.001ATAAll ports available AudioCodes ATA Setup Guide
MP114-FXS6.60A.367.0016.60A.367.001ATA3 out of 4 ports available
MP114-FXS-FXO6.60A.367.0016.60A.367.001ATA3 out of 4 ports available
MP118-FXS6.60A.367.0016.60A.367.001ATA6 out of 8 ports available
MP118-FXS-FXO6.60A.367.0016.60A.367.001ATA6 out of 8 ports available
MP124-FXS6.60A.367.0016.60A.367.001ATA18 out of 24 ports available
MP1288-FXS7.40A.400.0637.40A.400.063ATAAll ports available
MP5027.26A.356.0757.26A.356.075ATAAll ports available
MP5047.26A.356.0757.26A.356.075ATAAll ports available
MP5087.26A.356.0757.26A.356.075ATAAll ports available
SpectralinkSpectralink Support
7202PCS22BPCS22BHandset
7212PCS22BPCS22BHandset
7502PCS22BPCS22BHandset
7522PCS22BPCS22BHandset
7532PCS22BPCS22BHandset
7622PCS22BPCS22BHandset
7642PCS22BPCS22BHandset
7722PCS22BPCS22BHandset
7742PCS22BPCS22BHandset
S33PCS23CaPCS23CaHandset
S35PCS23CaPCS23CaHandset
S37PCS23CaPCS23CaHandset
IP-DECT Server 200PCS22AbPCS22AbIP-DECT Server
IP-DECT Server 400PCS22AbPCS22AbIP-DECT Server
IP-DECT Server 6500PCS22AbPCS22AbIP-DECT Server
Virtual IP-DECT Server OnePCS22AbPCS22AbIP-DECT Server
IP-DECT Base StationPCS22AbPCS22AbIP-DECT Server
AscomAscom Support
Ascom d432.11.43.0.8Handset
Ascom d632.11.43.0.8Handset
Ascom d814.13.14.17.3Handset
Ascom d831.3.21.5.5Handset
Ascom i635.0.15.0.1VoWiFi Handset
Ascom Myco 3 DECT3.4.13.4.1Wireless Handset
IP-DECT Access Point IPBSx11.8.811.9.11IP-DECT Access Point
IP-DECT Gateway IPBL11.8.811.9.11IP-DECT Gateway
TDM Base StationR3NR4BIP-DECT Base Station
IP-DECT Virtual Appliance IPVM11.8.811.9.11IP-DECT Server
GigasetGigaset Support
N610 IP PRO2.52.02.52.0Base Station
N670 IP PRO2.52.02.52.0Base Station
N870 IP PRO2.52.02.52.0Base Station
N870E IP PRO2.52.02.52.0Base Station
N870 VI PRO2.52.02.52.0Base Station
AlgoAlgo Support
8180g25.35.3Speaker
81865.35.3Speaker
81885.35.3Speaker
81895.35.3Speaker
81905.35.3Speaker
8190s5.35.3Speaker
81965.35.3Speaker
81985.35.3Speaker
8028g25.35.3Intercom
80635.35.3Intercom
82015.35.3Intercom
8128g25.35.3Visual Alerter
81385.35.3Visual Alerter
83015.35.3Paging Adapter
83735.35.3Paging Adapter
84105.35.3Display Speaker
84205.35.3Display Speaker
Alcatel-Lucent Enterprise
M32.14.03.000.23452.14.03.000.2345
M52.14.03.000.23452.14.03.000.2345
M72.14.03.000.23452.14.03.000.2345
M82.14.05.000.23522.14.05.000.2352
Snom
D71710.1.141.1310.1.141.13IP Phone
D73510.1.141.1310.1.141.13IP Phone

1 Device supports dynamic emergency calling (E911) with SIP Gateway.

Note

Compatible Cisco SIP IP phones support dynamic location discovery over LLDP only.

Note

Customers can use AudioCodes OVOC and Poly Lens to manage device side configuration of their AudioCodes 400 series and Poly VVX/Trio devices respectively.

Note

Spectralink Handsets receive firmware updates over the air from Spectralink IP-DECT servers.

See Also
What is My SIP Address? [FAQs]

Note

Ascom Handsets receive firmware updates over the air from Ascom IP-DECT servers.

Note

Gigaset Handsets receive firmware updates over the air from Gigaset IP-DECT servers. All Gigaset PRO DECT Handset models are compatible with Microsoft Teams SIP Gateway.

Note

For Yealink DECT Base Stations, please use the appropriate region specific firmware version from the list to have the best calling experience.

Note

For support queries, customers using IP-DECT systems with Teams SIP Gateway should reach out to their DECT manufacturer or their implementation channel partners.

Note

For some devices, the minimum firmware version is greater than the approved firmware version. This is because the 3.X version is the Skype for Business version. We update the SIP version which is 2.X.

Note

For support queries, customers using the Algo Solutions' SIP enabled endpoints listed with Teams SIP Gateway should reach out directly to Algo Solutions.General Information on Algo integration with TeamsConfiguration GuideTroubleshooting Guide

Note

Customers should contact their Tango Extend Reseller for support queries related to Tango Extend eSIM endpoints. Help and Support information are provided in the Tango Extend Teams App.

Emergency Calling - Emergency calling is supported from the Tango Extend eSIM and this uses the Teams number. Teams isn't notified of emergency calls made from the eSIM but will receive returned calls towards the Teams number.

Tango Extend Supported Features - Sign-in/out using Tango Extend Teams App with Teams policy sync, Make/receive calls with hold/resume and DTMF, dial-in to meeting, request to join, voicemail and MWI, Teams DND and Call Forwarding.

Currently Unsupported Features - Sign-out / sign-in currently creates redundant (signed out) entries for the eSIM endpoint in Teams Admin Center.Remote Sign-in from TAC is currently not supported by Tango Extend.Teams mobile client – If users have both Tango Extend eSIM and Teams mobile client on their phones, then inbound calls will prioritize the Teams mobile client.Call transfer – where presented by mobile dialler menu option this isn't supported by Tango Extend.

Plan SIP Gateway - Microsoft Teams (2024)

FAQs

Does Microsoft Teams work with SIP? ›

Any users licensed for Teams Phone or enabled with PSTN via a Microsoft Teams Calling Plan, Direct Routing, or Operator Connect can use SIP Gateway without additional charge.

View Details ›
How do I enable SIP gateway in Teams? ›

Before you can configure SIP Gateway, do the following:
  1. Reset SIP devices to factory default settings. ...
  2. Open your firewall to Microsoft 365 and Teams. ...
  3. Make sure the SIP devices are not behind a proxy. ...
  4. Open the UDP port. ...
  5. Open the TCP port. ...
  6. Open the following IP addresses for HTTP and HTTPS:
Nov 2, 2023

See Details ›
Is SIP address used in Teams? ›

The Teams invitation can be customized in Microsoft Teams Admin Center through Meetings > Meeting settings in the navigation pane then under the Email invitation section. You can utilize this feature to include the SIP address in every meeting invite.

Discover More Details ›
What is the full form of SIP in Teams? ›

Session Initiation Protocol (SIP) Call Control - Transfer. Session Initiation Protocol (SIP) "Replaces" Header. Session Initiation Protocol (SIP) "Referred-By" mechanism.

Find Out More ›
How does a SIP gateway work? ›

The gateway connects to the legacy system through either analog or digital trunk ports. The PBX sees the gateway as either the phone line or as another networked PBX. Calls from the PBX to the rest of the world are converted into SIP calls and sent over the Internet to a SIP service provider or other VoIP peers.

Discover More Details ›
How do I add a SIP to a team meeting? ›

1 answer
  1. Go to the Microsoft Teams admin center and select "Meetings" from the left-hand menu.
  2. Under "Audio Conferencing," select "Users."
  3. Select the user(s) you want to enable Audio Conferencing for and click "Edit."
Feb 17, 2023

Find Out More ›
What does SIP gateway stand for? ›

Session Initiation Protocol - Wikipedia.

Find Out More ›
How do I check my SIP status on voice gateway? ›

The “show sip service” command displays the status of the SIP call service on a SIP gateway. Using the “show sip-ua calls” command allows you to view active user agent client (UAC) and user agent server (UAS) information on SIP calls.

Get More Info ›
What is SIP in Office 365? ›

Session Initiation Protocol, or SIP, is an Internet Protocol used to initiate or terminate live communication sessions. These may include anything from instant messages, to phone and video calls, to interactive multimedia conferences.

Find Out More ›
What is an example of a SIP address? ›

Operation. A SIP address is written in user@domain.tld format in a similar fashion to an email address. An address like: sip:1-999-123-4567@voip-provider.example.net.

Tell Me More ›

What is SIP code 408 in Teams? ›

0 408 Establishment timeout

This code indicates a client error. Check the network connection between the client and the Teams service.

Continue Reading ›
What is the difference between SIP proxy and SIP server? ›

A SIP server works alongside a voice over IP or VoIP phone system. Both systems together make cloud communications possible. A SIP proxy can: Set up a session between 2 or more endpoints; such as audio or video conferencing between 2 or more parties.

Learn More ›
What does SIP mean in Outlook? ›

Communication protocol: Email addresses are used for communication via the email protocol (SMTP or Simple Mail Transfer Protocol) to exchange emails that include text, attachments, and multimedia content. SIP addresses are used for real-time multimedia communication via the Session Initiation Protocol.

See More ›
What does SIP mean in zoom? ›

Session Initiation Protocol (SIP) is a signalling protocol used to create, hold and control communications sessions.

View More ›
What is SIP for call center? ›

SIP calling, or Session Initiation Protocol calling, the process of transmitting voice calls over a SIP trunk or a SIP channel. It's often interchanged with VoIP calls. However, SIP calling actually uses VoIP to move your analog call traffic over an internet connection.

Keep Reading ›
Can you use a VoIP phone with Teams? ›

Microsoft Teams Phone supports VoIP phone calls to anyone, whether they're using a landline, mobile phone, or the Teams app.

Read On ›
What VoIP systems integrate with Teams? ›

VoIP Apps Integrated with Microsoft Teams
  • Aircall. Highly viewed. 4.3. (418) ...
  • Dialpad. 4.3. (518) Cloud communications system for enterprise businesses. ...
  • ULTATEL Cloud Business Phone System. 4.6. (36) ...
  • Zoom. Highly viewed. 4.6. ...
  • Webex. Highly viewed. 4.4. ...
  • Nextiva. 4.6. (821) ...
  • Zoho Meeting. 4.6. (809) ...
  • GoTo Connect. 4.5. (660)

Get More Info Here ›
What is Microsoft Teams compatible with? ›

System requirements for Microsoft Teams (free)
  • Android phones and tablets:
  • iPhones, iPads, and iPods:
  • Windows, Mac, and Web:

Get More Info ›
What can Microsoft Teams integrate with? ›

Summary of the Best Microsoft Teams Integrations Software
ToolUse caseFree option
MuralCreate and share digital whiteboardsYes
LucidChartCollaborate on diagrams and flowchartsYes
TrelloManage projects and tasks virtuallyYes
GitHubCollaborate on code and development projectsYes
23 more rows
Oct 20, 2023

Read On ›
Top Articles
38 hospital and health system C-level roles, defined
5 benefits of great mobile app UI/UX design
6120 Windward Pkwy, Alpharetta, GA 30005
‘Fiercely Midwestern’ Whiskey Hotel Barbecue opens new restaurant in Roscoe
Latest Posts
Review: The best Linux distros for Docker and containers
Social Media Image Sizes Guide (Updated 2022) | Constant Contact
Article information

Author: Madonna Wisozk

Last Updated:

Views: 5853

Rating: 4.8 / 5 (68 voted)

Reviews: 83% of readers found this page helpful

Author information

Name: Madonna Wisozk

Birthday: 2001-02-23

Address: 656 Gerhold Summit, Sidneyberg, FL 78179-2512

Phone: +6742282696652

Job: Customer Banking Liaison

Hobby: Flower arranging, Yo-yoing, Tai chi, Rowing, Macrame, Urban exploration, Knife making

Introduction: My name is Madonna Wisozk, I am a attractive, healthy, thoughtful, faithful, open, vivacious, zany person who loves writing and wants to share my knowledge and understanding with you.