Our Technical Support team works hard to provide multiple support avenues to both Auto Agent® users and registered technicians.
We’ve created what we believe is the most advanced vehicle communication tool available and are constantly making efforts toimprove control and ease of use based on your feedback.
Troubleshooting
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The EZ LYNK® network is not showing up
Check the Auto Agent® lights
If you’re unable to see the EZLYNK® network in your device’s Wi-Fi settings, please check the lights that are emitted from the unit itself. A solid green light indicates the that unit is receiving power from your vehicle. A solid blue light indicates that a wireless signal is being broadcast.
When only a green light is visible, your unit may need to be reset. You can do so by disconnecting the ethernet end of the OBD-II cable from the Auto Agent® box. Plugging the cable back in should result in a flash of lights followed by a solid green and blue light to be emitted from the unit. When the blue light is visible, please attempt your connection again.
If a blue light is visible but the EZ LYNK® network is still not visible, contact the Technical Support team for troubleshooting assistance.
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I’m receiving a ‘No internet’ message
Connection explained
Most mobile devices have a feature that displays a ‘No Internet Connection’ message when connecting to the EZLYNK® network. This may raise a concern at first, but the message is normal and will occur every time that you connect.
When connecting to the EZ LYNK® network you are establishing means of communication with your vehicle as opposed to the internet.
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I can’t connect to my vehicle
Place your key in ‘Run’
From the moment the Auto Agent® is plugged in, it attempts to stream data from your vehicle’s engine computer. If your ECM has not been booted prior to your communication request, you will receive a message in the app stating that you are unable to communicate with your vehicle.
By placing your vehicle’s key into the ‘Run’ position prior to establishing your connection, you are booting your ECM and allowing the app to pull accurate data.
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I’m having trouble updating my firmware
Reconnect & verify firmware version
Keeping your firmware up to date is necessary to take advantage of the innovative features that are frequently added. Depending on the previous version, it may be necessary to unplug and replug your Auto Agent® to complete the firmware installation.
If you’ve been disconnected during a firmware update, unplug and replug your unit into the OBD-II port, connect, and open the app to verify your current firmware version. This can be viewed on the ‘About’ page from the ‘Settings’ tab of the menu.
Contact our Technical Support team if you’re unsure if you’ve updated or are having troubles.
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I don’t have any ECU profiles available
Contact your registered technician
ECU profiles are modified, managed, and distributed your registered technician. If you aren’t sure who your technician is, we recommended contacting your dealer to obtain their information. It’s also important to verify that your vehicle has been lynked to a technician by viewing the ‘Technicians’ option from the ‘Vehicles’ tab.
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I’m stuck installing at 0%
Unplug & connect to the internet
When using cell data or switching networks, downloaded data can sometimes come through incomplete. This will cause your Auto Agent® to reject the file you are trying to install and stick the app at 0%.
The best solution for this issue is to unplug the unit, connect to an internet source to fetch (the Cloud button) the profile you are trying install, plug the unit back in, and attempt the installation again.
Any further troubles should be directed toward our Technical Support team.
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I need help with something else
Contact tech support
For vehicle and ECU profile questions or issues, it’s best to contact your registered technician first. This includes things like diagnostic trouble codes, information about specific profiles, profile recommendations, transmission adjustments, etc. They will be able to use the tools available in the EZ LYNK® Cloud to help you find a solution.
Questions or troubles with the Auto Agent®, app, or vehicle communication should be directed to our Technical Support team.
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I need help with my ELD
Check ELD user guides
The guides contain a lot of useful information about EZ LYNK ELD setup and daily use, recording and managing your daily logs, providing required information for the DOT inspection, and more. Download the ELD user guides from the section below.
AutoAgent® Quick Guides
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How to establish aconnection with your vehicle
Establishing a Connection with Your Vehicle
Use the following steps to establish a new connection with your Auto Agent® and ensure vehicle communication.
- Unplug the Auto Agent® directly from the OBD-II port.
- Boot your ECM by placing your key into the ‘Run’ position.
- Plug the Auto Agent® directly into the OBD-II port.
- Verify that a solid blue light is visible on the Auto Agent® device.
If only a green light is visible, unplug and replug. - Connect to the EZLYNK_XX... network from your mobile device.
- Open the Auto Agent® and verify that your vehicle reads ‘Connected’.
If you’re still having troubles, contact our Technical Support team at your earliest convenience.
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How to lynk your vehicle with atechnician
Lynking your vehicle
If your vehicle or Auto Agent® has been set up to automatically lynk with a technician, you will be prompted when you first plug in. If not, you’ll need to use the following steps to manually share your vehicle details.
- While connected to the internet or using a mobile data service, open the Auto Agent® app.
- Select Vehicle from the app menu. If necessary, select My other vehicles and tap the vehicle you wish to lynk.
- Tap the Technicians button and select Lynk.
- Enter the email address provided by your technician and tap Next.
If you weren’t provided an email address, contact your Auto Agent® dealer.
- Describe any modifications that have been made to your vehicle and select Done.
- Contact your registered technicians via email, phone, or in-app messenging to request your profiles.
If you’re still having troubles, contact our Technical Support team at your earliest convenience.
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How to change your vehicle details
Changing vehicle details
Use the following steps to adjust and apply vehicle details using the Auto Agent® app.
- Select Vehicle from the app menu. If necessary, select My other vehicles and tap the vehicle you wish to edit.
- Select Vehicle Details and then select Edit.
- Adjust your details to fit any vehicle modifications or desires.
- Select an ECU profile that you wish to install to apply the changes.
Changes are not applied automatically and must be programmed.
- When your installation has finished, verify any changes made to your vehicle.
If you’re still having troubles, contact our Technical Support team at your earliest convenience.
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How to contact your registered technician
Contacting your technician
Technicians should be contacted in regards to vehicle issues, obtaining ECU profiles, or adjusting profiles. Your registered technician should not be confused with your dealer. Use these steps to verify the name of your technician.
- Open the Vehicle tab from the Auto Agent® app.
- Select Technicians to view details and discover your tech’s name.
- If your vehicle is currently lynked with 0 technicians, you’ll need to contact your dealer for more info.
If you’re still having troubles, contact our Technical Support team at your earliest convenience.
ELD User Guides
- ELD Driver Manual for iOS
- ELD Driver Manual for Android
- Malfunctions Visor Card
- Data Transfer Instruction Sheet
Available 6 days a week
(877) 207-5530 support@ezlynk.com Live Chat
| Mon—Fri | 7:00 AM — 5:00 PM MST |
| Sat | 10:00 AM — 12:00 PM MST |
| Sun | Closed |
