Microsoft Viva service description - Service Descriptions (2024)

Microsoft Viva builds on the power of Teams and Microsoft 365 to unify the employee experience across five key areas - Engagement, Wellbeing, Learning, Objectives, and Knowledge in an integrated experience that empowers people to be their best. The initial set of modules for Viva provide built-in capabilities, integrations from a strong and growing ecosystem of Viva partners, and platform extensibility that enables customers to integrate their existing employee experience systems and tools with Viva to make them more accessible and discoverable to employees.

• Microsoft Viva Connections provides a personalized gateway to your digital workplace where employees can access internal communications and company resources like policies and benefits and participate in communities like employee resource groups, all from a single customizable app in Microsoft Teams. Viva Connections is available to all Microsoft 365 or Office 365 enterprise plan users.

• Microsoft Viva Topics delivers a knowledge discovery experience that helps people connect to information and experts across the company. Using AI to reason over a customer’s Microsoft 365 data, Viva Topics automatically surfaces topic cards within conversations and documents across Microsoft 365 and Teams. Clicking on a card opens a topic page with related documents, conversations, videos, and people. Viva Topics is now generally available as an add-on to Microsoft 365 commercial plans.

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• Microsoft Viva Insights provides data-driven visibility into how work patterns affect wellbeing, productivity, and business performance. Personal, manager, and leader insights are available now within the Viva Insights app in Microsoft Teams, on the web, and in Outlook. Some personal insights are available to all Microsoft 365 users, and others are available to those who have a Viva Insights subscription. Viva Insights also offers advanced tools and capabilities, including flexible out-of-the-box reports, a custom query engine, and a library of prebuilt accelerators, visualizations, and interactive report. These advanced capabilities enable organizations to deep-dive into their data and generate insights that help them address complex business challenges.

• Microsoft Viva Learning brings learning into the flow of work by simplifying the learning experience to promote a culture of growth and development. Discover, share, recommend, and track learning across the organization by connecting Learning Management Systems, third party learning content, and your own custom-built resources into a center of learning in Microsoft Teams. Intelligent tools enable a highly personalized and relevant employee-learning experience to close the skills gap and drive growth - both personally and professionally.

• Microsoft Viva Goals is a comprehensive Objectives and Key Results (OKR) management platform for your entire organization, team, managers, and IWs to set and collaborate on the most important goals you have. Manage and surface goals with a variety of interfaces and integrations, such as Microsoft Teams, web, mobile and email. Viva Goals web app can be purchased and used without any other Microsoft product or subscription. A Microsoft Teams product license is a prerequisite to use the Viva Goals app in Teams.

• Microsoft Viva Sales is a seller experience application that enables sellers to use Microsoft 365 and Microsoft Teams to automatically capture customer engagement data and syncs with CRM systems. As sellers are working in their productivity applications, they can tag contacts as customers and enrich a customer record with all the relevant customer activity data that can easily be shared with team members in the flow of work without going into the CRM.   Viva Sales eliminates manual data entry and keeps CRM systems such as Dynamics 365 Sales and Salesforce CRM up to date with automatic writeback of key customer information.
  Viva Sales functionality occurs in Outlook and Teams. Users must have M365 E3/E5 products and capabilities as well as a CRM system to connect to Viva Sales. If they're using Dynamics 365 Sales (Enterprise, Premium, MRSs), they'll receive Viva Sales at no additional cost. Customers using Dynamics Pro license, or a Salesforce CRM can purchase Viva Sales.

• Microsoft Viva Engage is a new app, integrated in Teams, that surfaces existing and new community experiences powered by Microsoft 365 services. Viva Engage delivers high-value employee experiences including community building, leadership engagement, knowledge sharing, virtual events, and self-expression. Viva Engage is available to all Microsoft 365 or Office 365 enterprise and frontline plan users. Viva Engage is the evolution of Yammer.

• Answers in Viva connects employees to find answers and experts from across the organization, providing a social experience for asking questions, gathering knowledge and sharing expertise.

• Microsoft Viva Glint is a "voice of the employee" solution that helps organizations understand and improve employee engagement with org-wide surveys. Organizations get immediate visibility into the employee experience with org-wide surveys and recommended actions to drive business outcomes. Questions and action plans are based on people science to guide employee listening and engagement programs that support the employee experience. Leaders and managers can view results to understand wins and opportunities, compare performance against benchmarks and receive personalized suggestions for learning courses, conversation starters, and other actions that support positive business outcomes.

• Microsoft Viva Pulse is a lightweight survey tool that empowers managers and leads with the feedback they need to support their teams wherever and however they work.​ Whether a team is hybrid, remote, or in-person, managers and leads can ask research-backed questions to better understand and keep informed on how the team is doing. Track feedback to understand team sentiment over time. Show teams they’re being heard by working together to take clear steps to address needs.

• Microsoft Viva Amplify centralizes campaign management, publishing, and reporting so corporate communicators can reach and engage all employees meaningfully. Using multi-channel publishing, communicators can reach employees across Outlook, Teams, and SharePoint. Users can create and manage organization-wide campaigns to help inform organizations, create alignment, and inspire action - all from one place. Employees will continue to see relevant messages in their existing preferred channels.

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• People in Viva delivers the premium functionality of visualizing your organization’s internal structure and teams in the Org Explorer app. This innovative organization chart helps you discover connections, roles, and responsibilities among you and other people across teams. Use it to find the most relevant contacts related to your work.

Available plans

For detailed plan information on subscriptions that enable users for Microsoft Viva, see the Microsoft 365 business plan comparison and Microsoft 365 Enterprise plan comparison. 

For detailed plan information on subscriptions that enable users for Microsoft Viva and are currently available in European Economic Area (EEA) countries and Switzerland see the Microsoft 365 business plan comparison for EEA and Microsoft 365 Enterprise plan comparison for EEA.

Feature availability

¹ The full LinkedIn Learning library is included with a LinkedIn Learning subscription.
² Graph connectors capacity given only in Microsoft 365/Office 365 E5, and GCC. Not included with Microsoft 365/Office 365 A5.
³ 500 indexed items per user pooled at the tenant level.
⁴ Viva Topics is available as an add-on to Microsoft 365 F1/F3/E3/A3/E5/A5/Business Basic/Business Standard/Business Premium, Office 365 F3/E1/A1/E3/A3/E5/A5, or a standalone SharePoint plan (US Gov GCC, GCC-High, and DoD aren't in scope at this time).
⁵ Viva Insights for personal insights are generally available for free to Microsoft 365 Commercial, Education, and GCC, GCC High and DoD plans. Users must be licensed with Microsoft 365 E3/A3/E5/A5/Business Basic/Business Standard/Business Premium, Office 365 E1/E3/A3/E5/A5/G1/G3/G5, or GCC. Viva Insights for personal insights are available in GCC High (excluding Headspace) and in DoD (excluding Headspace and Praise). The Viva Insights Outlook add-in and inline suggestions aren't available in GCC High and DoD. Office 365 Operated by 21Vianet isn't in scope at this time. The Viva Insights subscription isn't available in GCC, GCC High & DoD.
⁶ Available for a fee as an add-on to a Microsoft 365 or Office 365 product that contains either Exchange Online Plan 1 or 2 for companies who are a Cloud Solution Provider (CSP), a web direct subscriber, or have an Enterprise Agreement (EA) with Microsoft. Available for faculty/staff/admin 18 or older, for education customers (A-SKUs).
⁷ For education customers (A-SKUs), Viva Learning is only available for faculty/staff/admin 18 or older.
⁸ These Viva Learning features require purchase of the Viva Learning SKU, or Viva Suite SKU.
⁹ Requires a minimum of one purchased license for admins to enable Viva Learning content in Microsoft Search for their entire tenant.
¹⁰ Available only as a standalone SKU or as part of the Viva Suite.
¹¹ Viva Sales users must have M365 E3/E5 products and capabilities as well as Dynamics 365 Sales (Enterprise, Premium, MRSs), to receive and use Viva Sales at no additional cost. Customers using Dynamics Pro license, or a Salesforce CRM can purchase Viva Sales.
¹² Limited to Headspace, send praise, reflect, and virtual commute.
¹³ All Viva Answers features are only available to Viva Topics and Viva Suite customers.
¹⁴ Faculty, Student, and Student Use Benefit.
¹⁵ Available only as part of the Viva Suite or Viva Employee Communications and Communities.

Learn more

• Plan information: For detailed Microsoft 365 and Office 365 plan information, see the full subscription comparison table.

• Technical information: For technical information about Microsoft Viva, refer to the following resources:

  • Microsoft Viva Pulse 
  • Microsoft Viva Topics overview
  • Add Viva Connections for Microsoft Teams desktop
  • Viva Insights documentation | Microsoft
  • Microsoft Viva - Microsoft Tech Community
  • Microsoft Viva Learning
  • Microsoft Viva Amplify

Licensing terms

For licensing terms and conditions for products and services purchased through Microsoft Commercial Volume Licensing Programs, see the Product Terms site.

Messaging

To keep track of the latest Microsoft Viva updates, go to Microsoft 365 roadmap. For more information on upcoming changes, including new and changed features, planned maintenance, or other important announcements, visit the Message center.

Accessibility

Microsoft remains committed to the security of your data and the accessibility of our services. For more information, see the Microsoft Trust Center and the Office Accessibility Center.