Bank of America Help Center - Get Your Questions Answered (2024)

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Our Client Care Commitment

We know you work hard to make life better for yourself and the people you care about most. We believe in providing solutions to help you do this throughout your life. Because we value your relationship with us, our promise to you is to always listen to you, provide advice when you need it, and strive to exceed your expectations. Every one of us at Bank of America believes in this promise and strives to deliver on it each day. And it's the reason we will always approach your needs with a question centered squarely on you.

What would you like the power to do?®

  • If an advisor or the firm is registered
  • What has been disclosed to regulators
  • About an advisor's past experience
  • What an advisor or firm is qualified to do

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Important notice: you are now leaving Merrill

By clicking continue, you will be taken to a website that is not affiliated with Merrill and may offer a different privacy policy and level of security. Merrill is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

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It's possible that the content, applications and other documents related with specific products and services on that page may only be available in English. Before choosing a product or service, please make sure you have read and understood all terms and conditions provided.

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You're continuing to another website that Bank of America doesn't own or operate. Its owner is solely responsible for the website's content, offerings and level of security, so please refer to the website's posted privacy policy and terms of use.

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Bank of America Help Center - Get Your Questions Answered (2024)

FAQs

Does Bank of America have online chat support? ›

Depending on the products and services you're looking for, online chat may be available. If so, you'll see a link or be invited to chat when agents are available. The chat link can generally be found near the bottom of the page or will appear on the right-hand side of the page.

How do I speak directly to a Bank of America representative? ›

Contact us
  1. Contact us.
  2. Schedule an appointment.
  3. Schedule an appointment.
  4. Call us.
  5. Phone number:844.375.7028.

Does Bank of America still use challenge questions? ›

Bank of America Corporate Information Security requires that a minimum of six challenge questions be established when used to verify your identity.

Can I call my Bank to ask questions? ›

Contact us • Customer Assistance • Customer Service. Or the phone number might be on a card the bank gave you, such as your: debit card • credit card. Some banks have phone banking services just for First Nations people who live far away from any cities or towns.

Do banks have live chat? ›

Several banks offer 24/7 customer service by phone or live chat. Other banks may have limited hours during the workweek or weekend. If you find it challenging to do banking tasks during business hours, consider changing banks.

How can I talk to Bank customer care? ›

There are several ways to reach out:
  1. Phone: Dial the Bank customer care number provided by the bank to speak with a representative. ...
  2. Email: Send an email to the bank's designated customer care email address to discuss non-urgent matters or seek clarification.

Does Bank of America have good customer service? ›

Bank of America announced today that it has been recognized as number one in customer satisfaction in the J.D. Power 2022 U.S. Merchant Services Satisfaction Study. J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that help clients drive growth and profitability.

How do I speak to an American representative? ›

"𝐇𝐨𝐰 𝐓𝐨 𝐒𝐩𝐞𝐚𝐤 𝒟𝒾𝓇𝑒𝒸𝓉𝓁𝓎 𝐀𝐭 𝒜𝓂𝑒𝓇𝒾𝒸𝒶𝓃 𝓇𝑒𝓅𝓇𝑒𝓈𝑒𝓃𝓉𝒶𝓉𝒾𝓋𝑒 𝒻𝒶𝓈𝓉, 𝒸𝒶𝓁𝓁 𝓉𝒽𝑒𝒾𝓇 𝒞𝓊𝓈𝓉𝑜𝓂𝑒𝓇 𝒮𝓊𝓅𝓅𝑜𝓇𝓉 𝒽𝑜𝓉𝓁𝒾𝓃𝑒 𝒶𝓉 +1-800-867-4182. 𝒯𝒽𝓇𝑜𝓊𝑔𝒽 𝓉𝒽𝑒 𝐼𝒱𝑅 𝓅𝓇𝑜𝓂𝓅𝓉𝓈, 𝓎𝑜𝓊 𝒸𝒶𝓃 𝓆𝓊𝒾𝒸𝓀𝓁𝓎 𝒸𝑜𝓃𝓃𝑒𝒸𝓉 𝓌𝒾𝓉𝒽 𝒶 𝓀𝓃𝑜𝓌𝓁𝑒𝒹𝑔𝑒𝒶𝒷𝓁𝑒 𝒶𝑔𝑒𝓃𝓉 𝓌𝒽𝑜 𝒸𝒶𝓃 𝒶𝓈𝓈𝒾𝓈𝓉 𝓌𝒾𝓉𝒽 𝓇𝑒𝓈𝑒𝓇𝓋𝒶𝓉𝒾𝑜𝓃 𝒸𝑜𝓃𝒸𝑒𝓇𝓃𝓈.

How do I speak to a US representative? ›

If you know who your representative is but you are unable to contact them using their contact form, the Clerk of the House maintains addresses and phone numbers of all House members and Committees, or you may call (202) 224-3121 for the U.S. House switchboard operator.

What are the weaknesses of Bank of America? ›

Following are some of the weaknesses of the company:
  • Low rate of income in the countries outside of the U.S: Bank of America gets 90% of its annual revenue from the banks in the United States. ...
  • Higher Rate of Interest: Most customers believe that the bank incurred a higher Rate of Interest.

Is there a problem with the Bank of America website? ›

User reports indicate no current problems at Bank of America.

How to change Bank of America challenge questions? ›

You selected challenge questions and answers when you enrolled in Online Banking. You can change them at any time by going to Profile & Settings in Online Banking.

Can I chat with a bank? ›

If you need further assistance and for account-related matters, you can chat with us securely through our online banking or mobile banking app with one of our chat agents during working hours from 9:00 am - 9:00 pm, Monday to Friday except Public Holidays.

What is the 13 2221 phone number? ›

Commonwealth Bank contact details.

You can reach out to Commbank support directly using the details below: Call 13 2221 from anywhere in Australia. From overseas, call +61 2 9999 3283.

Whose phone number is 1300 655 505? ›

Our popular FAQs
Mobile and Online Banking
From anywhere in Australia, 8am – 8pm Sydney Time, Monday to Friday, except Public Holidays1300 655 505
From overseas(+61 2) 9155 7700

How can I send a message to Bank of America Online? ›

Call Bank of America's customer service department at 1(800)432-1000 to discuss your checking or savings accounts. To email Bank of America, sign into your account and click on “Contact Us” in the “Help & Support” menu. Choose the topic you'd like to discuss and type a message.

What is online chat customer service? ›

Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company's website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.

How do I chat online with Access Bank? ›

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What chatbot does Bank of America use? ›

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Author: Francesca Jacobs Ret

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Name: Francesca Jacobs Ret

Birthday: 1996-12-09

Address: Apt. 141 1406 Mitch Summit, New Teganshire, UT 82655-0699

Phone: +2296092334654

Job: Technology Architect

Hobby: Snowboarding, Scouting, Foreign language learning, Dowsing, Baton twirling, Sculpting, Cabaret

Introduction: My name is Francesca Jacobs Ret, I am a innocent, super, beautiful, charming, lucky, gentle, clever person who loves writing and wants to share my knowledge and understanding with you.