Most Android devices have a built-in battery optimizer which manages the device’s apps to conserve battery. Unfortunately, these Battery Optimization settings terminate background apps including fitness apps and mileage tracking apps such as Driversnote. This results in coordinate gaps and even missed trips. While the settings differ for each device, you will usually find these settings under Battery Optimization, Doze, (Deep) Sleeping apps and Battery Saver.
This article will help you find and correct any potential issues with your battery optimisation settings.
The alert in the image below will always be there in your “Tracking configuration” page as a warning, but if you follow our guide you should be able to minimise or eliminate any issues.
If you have a specific issue with your battery optimisation settings, you may see this variation of the alert:
The red notification indicates that a specific setting is off, such as the main battery optimisation setting in Settings > Apps > Driversnote > Battery on your phone.
How do I find my device's operating system?
If you are not sure how to find your Android's operating system, follow these steps:
- Go to phone settings
- Find the magnifying glass search icon (it’s usually at the top of the screen):
- Search for “Android version” and you will be shown the page with your Android version number – tap on that!
- This will help you find your Android version page no matter what kind of phone you have.
Please note that we recommend running Android 11 and up on your device for optimal performance. On older phone models, we recommend running at least Android 10.
Jump to your phone brand:
- Samsung
- Huawei
- Google Pixel
- Oppo
- Nokia
- OnePlus
- General Android checklist - for any brand not listed above
- Common questions
Samsung
Android 12
- Open your phone's settings > Apps
- Make sure that Remove permissions if app is unused is disabled
- Find and select the Driversnote app
- Tap Battery
- Select Unrestricted
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Samsung - Android 11
- Go to your phone settings > Apps > Driversnote
- Make sure that Remove permissions if app is unused is disabled
- Open Recent apps.
- Find the Driversnote app
- Long-press the icon of the app.
- Go to your phone settings > Apps > (⁝) menu
- Select Special Access > Optimize battery usage
- Expand the list to All apps
- Make sure that the toggle is enabled for the Driversnote app
- Go to phone settings > Battery > More battery settings
- Disable Adaptive battery
Samsung - Android 10
Auto-disable unused apps
- Go to phone settings > Device care
- Tap on the Battery item > (⁝) menu > Settings
- Uncheck the Driversnote app from that list
Background restrictions
- Go to phone settings > Apps > Sleep as Android > Battery
- Make sure that Background restriction for the Driversnote app states as App can use battery in background
Samsung - Android 9:
Sleeping & never sleeping apps
- Go to your phone settings
- Tap Device care, and then Battery
- Tap Battery usage
- In this battery usage list, find and tap on Driversnote
- Make sure that Put app to sleep is disabled
Optimize battery usage setting
- Go to your phone settings
- Tap Apps, and then tap on Driversnote
- Tap Optimize battery usage
- Expand the list to All apps from the drop-down filter
- Make sure that the toggle for the Driversnote app is switched OFF
Huawei
Android 12
- Go to your phone settings > Apps
- Find and tap Driversnote
- Tap Battery
- Select Unrestricted
Huawei - Android 10
Battery Optimization settings
- Go to your phone settings
- Search for Battery Optimization
- Check that Driversnote is under Not allowed
Battery Saving Mode settings
- Go to your phone settings
- Tap Battery
- Make sure all three modes are toggled off: Performance mode, Power Saving mode and Ultra Power Saving mode
Automatic App Launch settings
- Go to your phone settings > Battery
- Tap on App start/launch and select Driversnote
- Remove Driversnote from Manage automatically
- Tap Manage Manually and make sure all 3 features are turned on: Auto launch, Secondary launch and Run in background
Google Pixel
Android 12
- Go to your phone settings > Apps
- Find and tap Driversnote
- Tap Battery
- Select Unrestricted
Pixel - Android 11
There are 3 main settings to check:
Battery Optimization settings
- Go to your phone settings > Battery
- Tap the three dots menu, then tap on Battery Optimization
- Select Driversnote and make sure it's set to Not optimized
- Go back to Settings, then tap on Apps & Notifications
- Tap Advanced, then Special app access
- Tap Battery Optimization and make sure Driversnote is on the Not optimized list
Adaptive Battery settings
- Go to your phone settings
- Tap Battery
- Tap Adaptive Battery and disable
Restricted App settings
- Go to your phone settings
- Tap Battery
- Tap the three dots menu, then Battery Usage
- Under Battery usage since full charge you will see a list of apps
- To see all of them, tap More (...)
- Select Show full device usage
- Tap the Driversnote app to see or change how it uses battery
- If the Background restriction is ON, then disable it
Pixel - Android 10
- Go to your phone settings
- Tap Apps & notifications
- Select the Advanced section
- Go to Special app access
- Tap Battery optimization
- Expand the list to All apps from the drop-down filter
- Find and select the Driversnote app
- From the pop-up menu, select Don't optimize
- Tap Done
Oppo
Android 12
- Go to your phone settings > Apps
- Find and tap Driversnote
- Tap Battery
- Select Unrestricted
Oppo - Android 11
There are 3 main settings to check:
Power saving mode
- Go to your phone settings
- Tap Battery
- Make sure that Power saving mode & Super power saving mode are disabled
More battery settings
- Go to your phone settings
- Tap Battery, then More battery settings
- Tap Optimize battery usage
- Find and select Driversnote
- Select Don't optimize
Auto-launch setting
- Go to your phone settings
- Tap App management
- Tap Auto-launch apps
- Find Drivesnote
- Enable to allow auto-launch in background
Nokia
Android 12
There are 2 main settings to check:
Manage battery usage
- Go to your phone settings > Apps
- Find and tap Driversnote
- Tap Battery
- Select Unrestricted
Battery Saver settings
- Go to your phone settings
- Tap Battery
- Make sure that Battery Saver & Super Battery Saver are toggled OFF
Nokia - Android 10
- Go to your phone settings
- Tap Apps & notifications
- Select the Driversnote app
- Tap Battery, then tap Battery optimization
- Expand the list to All apps from the drop-down filter
- Find and select the Driversnote app
- From the pop-up menu, select Don't optimize
- Tap Done
OnePlus
Android 12
- Go to your phone settings > Apps
- Find and tap Driversnote
- Tap Battery usage
- Make sure that: Allow foreground activity is switched ON, Allow background activity is switched ON, Allow auto-launch is switched ON
- Restart your phone
OnePlus - Android 11
There are 4 main settings to check:
Battery optimization settings
- Go to your phone settings
- Tap on Battery > Battery Optimization
- Expand the list to All apps from the drop-down filter
- Find and tap Driversnote
- Select Don't optimize
Apps & Notification settings
- Go to your phone settings > Apps & notifications
- Tap Special app access, then select Driversnote
- Turn off Battery optimization
Sleep settings
- Go to your phone settings
- Search for and tap on Battery
- Tap Battery Optimization, then tap the three dots menu
- Tap Advanced optimization
- Disable Deep optimization (or Adaptive Battery) and Sleep standby optimization
App Locking
Locking the Driversnote app in the Recent app might prevent the Android device from terminating Driversnote when in background. It may also prevent the Battery Optimization setting to be reverted. To do that:
- Open the Driversnote app
- Go to Recent apps on your phone device
- Swipe up and hold for opening recent apps (Apps switcher)
- Long press anywhere on the window and tap the Lock button on the upper right corner of the Driversnote app
- The Driversnote app will then have the closed paddle lock icon
General Android Checklist
We’ve created a checklist below to ensure that our app functions correctly on your device. Please note that the following steps are general. You can find specific troubleshooting for individual devices at the end of the article.
- Make sure you have Driversnote's latest version - Search for Driversnote in the Google Play Store. If there is a new version, you will see Update.
- Ensure that your phone's Battery Saver is not enabled
- Make sure that your Location is set to "Always"
- Here's how to make sure your Location settings are correct
General Battery Optimization:
- Go to Settings on your Android device
- Search for Device care or Battery
- Tap Battery Optimization
- From the list of apps, search for Driversnote
- Select Don't Optimize
- Tap Done
Please note:
Battery and App management settings will often reset when either the phone’s software is updated, an app is not used very often or an app is deleted and reinstalled. We encourage you to check all settings weekly. Open the Driversnote app daily not only to check that your trips were logged correctly but also to “remind” your phone not to kill it - this will prevent the app from being shut down by your phone.
Common questions
Q: I have another Android device than is listed here. What do I do?
If you have another Android device, we suggest you follow the general settings in the beginning of this article and check out the website Dontkillmyapp for more specific troubleshooting.
You should also take a look at the Google Pixel guide in this article as that will be close to most other phone brands not otherwise discussed here. You’re also very welcome to get in touch with us at support@driversnote.com.
Q: How do I know if I have the latest app update?
To check the currently installed version of Driversnote on your phone, open the app and go to Settings. Scroll to the bottom and you will see the app’s version (e.g. Driversnote v. 4.11.3). There, you’ll also be able to see if there is a new app version available.
Q: I have done everything in the above article. Why is my iBeacon still not tracking?
You might be experiencing a different problem than Battery Optimization. Check out our general troubleshooting article for iBeacons for more tips to get tracking up and running again. Or get in touch with us at support@driversnote.com - we’re here to help!
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